Mobile Retail Expert: Tech Solutions & Customer Care

T-Mobile; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Paid Holidays

Family Leave Benefits

Tuition Assistance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales, demonstrate network coverage with digital tools, and complete required training to learn products, services, systems, and processes. This role includes training pay during onboarding, a guaranteed hourly base, potential incentives, an annual stock grant, and access to comprehensive

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience (Retail) preferred.
• Fluent in English and Russian.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

English and Russian

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales, demonstrate network coverage with digital tools, and complete required training to learn products, services, systems, and processes. This role includes training pay during onboarding, a guaranteed hourly base, potential incentives, an annual stock grant, and access to comprehensive