Wireless Retail Associate: Tech Solutions & Service

T-Mobile; Edinburg (TX); On-site; USD 51,577,000 - 68,770,000; Full time

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey to enhance satisfaction.

The role emphasizes communication, problem-solving, and teamwork, with on-the-job training and opportunities for performance incentives. Eligible associates may access comprehensive benefits and employee stock programs.

Qualifications

• High School Diploma or GED required.
• At least 6 months in customer service or sales in retail.

Responsibilities

• Develop proficiency in customer service and sales to tailor tech solutions.
• Use digital tools to explain network coverage and service plans.
• Complete required training on retail processes and wireless tech.
• Collaborate with teammates to ensure a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey to enhance satisfaction.

The role emphasizes communication, problem-solving, and teamwork, with on-the-job training and opportunities for performance incentives. Eligible associates may access comprehensive benefits and employee stock programs.