Retail Wireless Expert: Customer Solutions & Growth

T-MOBILE USA, Inc.; Steamboat Springs (CO); On-site; USD 57,308,000 - 82,656,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Annual Stock Grant

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to assist customers with technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey while delivering exceptional service. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and product proficiency.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Strong communication and problem-solving skills are essential.
• Ability to engage customers and build rapport in a fast-paced setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate to assist customers with technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey while delivering exceptional service. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and product proficiency.