Wireless Tech & Service Specialist

T-Mobile; Camden (SC); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Health insurance

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools. In this role, you’ll learn retail processes, collaborate across channels, and contribute to customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred, retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools. In this role, you’ll learn retail processes, collaborate across channels, and contribute to customer satisfaction and loyalty.