Retail Wireless Expert - Customer Tech & Service

T-MOBILE USA, Inc.; Farmington (UT); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a customer-facing Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey.

In this fast-paced role, you will build product knowledge, use digital tools, and complete training to stay ahead of retail processes. You’ll collaborate with teammates to ensure a seamless experience and strong customer loyalty across channels.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-facing Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey.

In this fast-paced role, you will build product knowledge, use digital tools, and complete training to stay ahead of retail processes. You’ll collaborate with teammates to ensure a seamless experience and strong customer loyalty across channels.