Retail Wireless Tech Advisor

T-MOBILE USA, Inc.

Torrance (CA)

On-site

USD 42,000 - 58,000

Full time

3 days ago

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Benefits offered by this job

Annual stock grants

Employee stock purchase plan

401(k)

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations and help customers with technology and service solutions. The role emphasizes building product knowledge, using digital tools, and providing a seamless shopping experience in a fast-paced environment.

The position focuses on customer interaction, service plan recommendations, and proficiency with digital resources. Training is provided to grow skills in retail processes and wireless innovations, contributing to

Qualifications

High School Diploma/GED required.
6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Also responsible for other duties/projects as assigned by business management as needed.