Retail Store Team Lead: Elevate Service & Operations

Goodwill Northern Michigan; Cadillac (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill Industries of Northern Michigan is seeking a Retail Team Lead to support store management, ensure outstanding customer service, and oversee daily operations in Cadillac. The role includes payroll review, staff coaching, cash handling, donations processing, and supervising volunteers to meet sales and production goals.

You will work with a versatile team, maintain safe and clean store conditions, and implement policies while coordinating with management to deliver exceptional donor and

Qualifications

• Excellent reading, writing, and math skills to accurately complete all transactions and documentation.

Responsibilities

• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others and support an inclusive environment.
• Assist in ensuring efficient operation of retail operations and achieve sales goals.
• Oversee daily store operations, including opening/closing procedures and administrative duties.

Skills

Supervision/Leadership

Customer service

Verbal communication

Computer literacy

Attention to detail

Education

High School graduate or GED

Valid driver’s license

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Goodwill Industries of Northern Michigan is seeking a Retail Team Lead to support store management, ensure outstanding customer service, and oversee daily operations in Cadillac. The role includes payroll review, staff coaching, cash handling, donations processing, and supervising volunteers to meet sales and production goals.

You will work with a versatile team, maintain safe and clean store conditions, and implement policies while coordinating with management to deliver exceptional donor and