Retail Store Team Lead & Operations Coach

Goodwill Industries of Michiana; Warsaw (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Industries of Michiana is seeking an Assistant Manager to help run a busy retail store. You will oversee customer service, inventory, sales, and daily operations while coaching a high-performing team and reporting to the Store Manager.

This role emphasizes safety, security, and a positive shopping experience for every customer. The ideal candidate has strong communication, leadership, and reliability to support multiple job sites in the Michiana area.

Qualifications

• Excellent verbal and written communication with employees, customers, and management.
• Demonstrated leadership experience with accountability.
• Experience fostering a positive and productive work environment.
• Reliable transportation, a valid driver’s license, and proof of insurance for travel between job sites.

Responsibilities

• Keep Store Manager informed about operational updates, team performance, and any store-related challenges.
• Implement and enforce safety protocols to maintain a secure environment for employees and customers.
• Evaluate employee performance, provide ongoing coaching and feedback, and support professional growth.
• Monitor and mitigate potential security risks, including internal theft and shoplifting.
• Supervise and coordinate day-to-day store operations, including sales floor activities, merchandising, inventory control, and customer service.

Skills

Communication

Leadership

Team motivation

Transportation

Education

High school diploma

Job description

Goodwill Industries of Michiana is seeking an Assistant Manager to help run a busy retail store. You will oversee customer service, inventory, sales, and daily operations while coaching a high-performing team and reporting to the Store Manager.

This role emphasizes safety, security, and a positive shopping experience for every customer. The ideal candidate has strong communication, leadership, and reliability to support multiple job sites in the Michiana area.