Retail Team Leader: Customer Experience & Growth

Goodwill-Industries-of-Southwestern-Michiga; Allegan Township (MI); On-site; USD 27,000 - 38,000; Full time

Job summary

Goodwill Industries of Southwestern Michigan Allegan Retail Store is seeking candidates to deliver exceptional customer service, meet sales goals through service, merchandising and precise procedures. The role emphasizes teamwork, reliability and strong communication within a fast-paced environment.

Qualities include interpersonal skills, cash handling experience, and the ability to train others. A high school diploma or equivalent is preferred, with physical ability to lift 35 pounds and work

Qualifications

• Demonstrated competence in interpersonal relations, leadership and problem solving.
• Demonstrated experience in cash handling.
• Strong reading, writing, speaking and communication skills.
• Strong mathematics skills related to retail operations.
• Ability to train and explain processes to others.
• Ability to motivate self and others.
• Previous team leadership experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Demonstrate excellence in customer service
• Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices
• Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances
• Know and demonstrate all aspects of cash handling procedures
• Train team members in proper procedures
• Follow all safety guidelines and procedures
• Perform any additional duties as assigned by management

Skills

Interpersonal skills

Cash handling

Communication skills

Retail math

Train others

Motivation

Team leadership

Education

High school diploma or equivalent

Job description

Goodwill Industries of Southwestern Michigan Allegan Retail Store is seeking candidates to deliver exceptional customer service, meet sales goals through service, merchandising and precise procedures. The role emphasizes teamwork, reliability and strong communication within a fast-paced environment.

Qualities include interpersonal skills, cash handling experience, and the ability to train others. A high school diploma or equivalent is preferred, with physical ability to lift 35 pounds and work