Retail Team Leader: Lead Service, Sales & Training

Goodwill Industries of Southwestern Michigan; Michigan; On-site; USD 32,000 - 46,000; Full time

Job summary

Goodwill Industries of Southwestern Michigan's Allegan Retail Store is seeking a Team Leader to drive sales, service and store operations with integrity. You will lead a team to meet goals, coach staff, and uphold cash handling and safety procedures in a busy retail setting.

This role requires leadership, excellent cash handling, strong communication skills, and the ability to train and motivate a diverse team; a high school diploma or equivalent is preferred.

Qualifications

• Demonstrated competence in interpersonal relations, leadership and problem solving
• Demonstrated experience in cash handling
• Strong reading, writing, speaking and communication skills
• Strong mathematics skills related to retail operations
• Ability to train and explain processes to others
• Ability to motivate self and others
• Previous team leadership experience preferred
• Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing
• Must be able to work a variety of hours in order to close or open the store
• Must have a reliable vehicle for off-site agency business on occasion
• Must possess a valid motor vehicle operator license
• Must pass a pre-employment drug screen and theft-related background check

Responsibilities

• Demonstrate excellence in customer service
• Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices
• Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances
• Know and demonstrate all aspects of cash handling procedures
• Train team members in proper procedures
• Follow all safety guidelines and procedures
• Perform any additional duties as assigned by management

Skills

Customer service

Cash handling

Leadership

Team motivation

Training others

Communication

Problem solving

Interpersonal relations

Retail math

Flexibility

Education

High school diploma or equivalent

Job description

Goodwill Industries of Southwestern Michigan's Allegan Retail Store is seeking a Team Leader to drive sales, service and store operations with integrity. You will lead a team to meet goals, coach staff, and uphold cash handling and safety procedures in a busy retail setting.

This role requires leadership, excellent cash handling, strong communication skills, and the ability to train and motivate a diverse team; a high school diploma or equivalent is preferred.