Retail Store Lead - Customer Experience & Ops

Lids; Pismo Beach (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Career development

Early Wage Access

Collaborative environment

Job summary

Lids is seeking an Assistant Store Manager in Pismo Beach, CA to drive daily store operations and mentor a team of associates. You will supervise staffing, ensure customer satisfaction, and execute company directives across sales, service, and visual standards.

In this role you will balance leadership with hands-on coaching, sustain inventory accuracy, and uphold the brand in a fast-paced retail environment. A strong hospitality mindset and teamwork are essential.

Qualifications

• Experience leading retail teams and delivering strong sales results.
• Ability to coach and develop store associates and drive KPIs.
• Strong customer-service orientation and professional communication.

Responsibilities

• Lead, schedule, and coach store staff to meet sales goals.
• Ensure exceptional customer service and resolve issues on the floor.
• Maintain store merchandising, cleanliness, and visual standards.
• Oversee inventory, pricing, and daily cash handling.

Skills

Leadership

Customer service

Team training

Tools

MPOS

Lids Custom

Job description

Lids is seeking an Assistant Store Manager in Pismo Beach, CA to drive daily store operations and mentor a team of associates. You will supervise staffing, ensure customer satisfaction, and execute company directives across sales, service, and visual standards.

In this role you will balance leadership with hands-on coaching, sustain inventory accuracy, and uphold the brand in a fast-paced retail environment. A strong hospitality mindset and teamwork are essential.