Retail Store Leader: Customer Experience & Ops

Lids; Los Angeles (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee discounts

Career development

Team environment

Early wage access

Job summary

Lids is seeking an Assistant Store Manager in Los Angeles to lead daily store operations and coach a team of sales associates. You will drive sales, deliver exceptional customer service, and ensure store standards are met across merchandising, cash handling, and inventory processes.

As the heart of the store, you will supervise scheduling, training, and adherence to company policies while maintaining a welcoming, inclusive environment for staff and customers alike.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to drive sales and deliver exceptional customer service.
• Strong organizational and leadership capabilities.

Responsibilities

• Act as Manager on duty and oversee scheduling, customer issues, and store operations.
• Lead and develop store associates through training and performance management.
• Ensure visual merchandising, signage, and store cleanliness adhere to guidelines.
• Manage cash handling, inventory, and daily reconciliations.

Job description

Lids is seeking an Assistant Store Manager in Los Angeles to lead daily store operations and coach a team of sales associates. You will drive sales, deliver exceptional customer service, and ensure store standards are met across merchandising, cash handling, and inventory processes.

As the heart of the store, you will supervise scheduling, training, and adherence to company policies while maintaining a welcoming, inclusive environment for staff and customers alike.