Assistant Store Manager — Lead Customer Experience & Ops

Lids; Scottsdale (AZ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Career development

Early wage access

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager to lead daily store operations, coach team members, and deliver exceptional customer service. You will partner with the Store Manager to drive sales, maintain visual standards, and ensure a welcoming environment for customers.

This role requires strong communication, scheduling, and loss prevention skills, with a focus on achieving KPIs, reducing shrink, and upholding Lids brand standards across the store.

Qualifications

• Experience leading retail teams and driving store performance.
• Strong customer service and conflict-resolution skills.
• Ability to manage schedules and staffing efficiently.

Responsibilities

• Lead selling strategy to achieve KPIs and sales targets.
• Resolve customer feedback and escalation promptly.
• Manage store staffing and scheduling.
• Maintain store cleanliness and visual standards.
• Oversee inventory and cash handling.

Skills

People management

Customer service

Store operations

Scheduling

Team leadership

Job description

Lids is seeking an Assistant Store Manager to lead daily store operations, coach team members, and deliver exceptional customer service. You will partner with the Store Manager to drive sales, maintain visual standards, and ensure a welcoming environment for customers.

This role requires strong communication, scheduling, and loss prevention skills, with a focus on achieving KPIs, reducing shrink, and upholding Lids brand standards across the store.