Retail Store Lead — People, Ops & Service Excellence

Lids; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Career development

Early wage access

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager in Irvine to lead daily store operations, coaching and directing team members, and ensuring outstanding customer experiences. You will partner with leadership to execute selling strategies, safeguard assets, and maintain store standards.

The role emphasizes training, scheduling, and collaboration with management to achieve performance goals while upholding Lids brand standards and visual merchandising across the store.

Qualifications

• Experience leading a team in a retail environment.
• Ability to train and develop store personnel.
• Strong communication and conflict-resolution skills.

Responsibilities

• Act as Manager on duty and handle scheduling, customer issues, and store needs.
• Lead training using LIDS programs and monitor performance.
• Enforce policies, dress code, and brand standards.
• Drive Lids selling strategy to meet KPIs and sales targets.
• Deliver exceptional customer service and resolve escalations.
• Maintain store cleanliness, signage, and merchandising quality.

Skills

Customer service excellence

People leadership

Operations management

Sales driven

Job description

Lids is seeking an Assistant Store Manager in Irvine to lead daily store operations, coaching and directing team members, and ensuring outstanding customer experiences. You will partner with leadership to execute selling strategies, safeguard assets, and maintain store standards.

The role emphasizes training, scheduling, and collaboration with management to achieve performance goals while upholding Lids brand standards and visual merchandising across the store.