Retail Sales & Service Lead - People-First Champion

Pottery Barn; Tigard (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in delivering World-Class service and to serve as a role model for building relationships with customers.

You will maintain presence through store supervision to ensure appropriate staff coverage and a seamless shopping experience. You will coach associates in service principles, selling skills and product knowledge to meet sales goals and respond to client needs promptly.

Qualifications

• Excellent communication, organization and leadership skills.
• 2-3 years of retail sales or customer service management experience.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

Leadership

Communication

Customer service

Retail sales

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in delivering World-Class service and to serve as a role model for building relationships with customers.

You will maintain presence through store supervision to ensure appropriate staff coverage and a seamless shopping experience. You will coach associates in service principles, selling skills and product knowledge to meet sales goals and respond to client needs promptly.