Sales & Service Leader — Store Team Coach

Williams-Sonoma, Inc.; Maple Grove (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health, dental, and vision

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to help the store management team deliver World-Class service, build strong customer relationships and maintain optimal staffing to cover all store areas.

You will lead by example on the sales floor, coach associates, and work to achieve sales goals while upholding our People-First philosophy and commitment to customer satisfaction across all channels.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

Communication

Leadership

Time management

Retail sales experience

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to help the store management team deliver World-Class service, build strong customer relationships and maintain optimal staffing to cover all store areas.

You will lead by example on the sales floor, coach associates, and work to achieve sales goals while upholding our People-First philosophy and commitment to customer satisfaction across all channels.