Store Leader: Sales & Service Excellence

Williams-Sonoma, Inc.; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Discount on all brands

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance

Job summary

Williams-Sonoma, Inc. seeks an Assistant Manager of Sales and Service to support the management team in delivering world-class service and to build strong relationships with customers. You will maintain store presence to ensure staff coverage and model best practices in sales and service.

You will lead by example on the sales floor, coach staff on product knowledge and selling skills, and help the team achieve business goals while upholding our People-First philosophy.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Job description

Williams-Sonoma, Inc. seeks an Assistant Manager of Sales and Service to support the management team in delivering world-class service and to build strong relationships with customers. You will maintain store presence to ensure staff coverage and model best practices in sales and service.

You will lead by example on the sales floor, coach staff on product knowledge and selling skills, and help the team achieve business goals while upholding our People-First philosophy.