Store Service Lead: Build a Customer-First Experience

Williams-Sonoma, Inc.; Harrisburg (Dauphin County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Discount on all Williams-Sonoma brands

401(k) plan and investment options

Wellness program

Paid vacations and holidays (full-time

Health, dental, and vision insurance

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals by providing World-Class service.

You will serve as a role model for building relationships with customers and ensure the store is adequately staffed with a focus on delivering outstanding experiences. You will lead by example on selling and service standards, coach the team, and implement training to meet sales targets while maintaining a positive, inclusive environment

Qualifications

• 2-3 years of retail sales or customer-service leadership experience.
• Excellent communication and organizational abilities.
• Proven leadership and ability to coach staff.
• Ability to manage multiple priorities in a fast-paced store.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

Communication skills

Organizational skills

Leadership

Critical thinking

Time management

Retail experience

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals by providing World-Class service.

You will serve as a role model for building relationships with customers and ensure the store is adequately staffed with a focus on delivering outstanding experiences. You will lead by example on selling and service standards, coach the team, and implement training to meet sales targets while maintaining a positive, inclusive environment