Retail Sales Manager — Omni-Channel Leader

Michaels; West Palm Beach (FL); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Family health benefits

Employee Assistance Program

Job summary

Michaels is seeking a Sales Manager for the Palm Beach store to lead a high-performing team and deliver exceptional customer experiences. You will oversee selling behaviors, front-end operations, and store programs while achieving sales KPIs and providing coaching and development.

The role requires 3+ years of retail leadership, strong communication, and the ability to manage omni-channel services, including BOPIS and Same Day Delivery. Nights and weekends are expected.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Strong customer-focused mindset and service standards.
• Experience with loss prevention and store operations.

Responsibilities

• Lead and model selling behaviors to drive conversions and customer satisfaction.
• Ensure SOPs, policies and standards are followed and team is held accountable.
• Oversee front-end operations, POS/Self-Checkout and omni-channel order fulfillment (BOPIS/Delivery).
• Provide Manager-on-Duty coverage and store leadership during shifts.
• Train and develop team members through onboarding and skills-building.

Skills

Retail leadership

Customer experience

Coaching

Team supervision

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager for the Palm Beach store to lead a high-performing team and deliver exceptional customer experiences. You will oversee selling behaviors, front-end operations, and store programs while achieving sales KPIs and providing coaching and development.

The role requires 3+ years of retail leadership, strong communication, and the ability to manage omni-channel services, including BOPIS and Same Day Delivery. Nights and weekends are expected.