Retail Sales Manager - Elevate Customer Experience & KPIs

Michaels Inc.; Florida; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee discount

401(k) with employer match

Tuition assistance

Health, dental, vision benefits

Job summary

The Michaels store in Palm Beach Gardens, FL is seeking a Full Time Sales Manager to drive a high-performing selling culture and deliver strong sales results. You will oversee front-end and service operations, coach staff, and ensure brand standards and SOP compliance.

Responsibilities include leading store programs, managing POS and checkout operations, and driving omni-channel initiatives such as BOPIS and Same Day Delivery, while promoting loyalty enrollment and protection plan services.

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Model and coach Customer Experience and ART of Selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout operations and customer support.
• Drive sales and operational excellence in assigned departments and in-store programs.

Skills

Retail leadership

Job description

The Michaels store in Palm Beach Gardens, FL is seeking a Full Time Sales Manager to drive a high-performing selling culture and deliver strong sales results. You will oversee front-end and service operations, coach staff, and ensure brand standards and SOP compliance.

Responsibilities include leading store programs, managing POS and checkout operations, and driving omni-channel initiatives such as BOPIS and Same Day Delivery, while promoting loyalty enrollment and protection plan services.