Retail Sales & Service Manager - Omni-Channel Leader

Michaels; Riverton (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health, dental and vision coverage

Employee Assistance Program

Tuition assistance

Adoption assistance

Commuter benefits

Telemedicine services

Job summary

Michaels is seeking a Sales Manager in the Riverton area to lead a high-performing team and champion a customer-first selling culture. You will oversee front-end operations, coach staff, and ensure adherence to SOPs while driving sales, loyalty program adoption, and omni-channel service.

The role requires strong leadership, a focus on brand standards, and the ability to manage day-to-day operations with an emphasis on customer experience and operational excellence.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance.
• Ensure execution of policies and standards, holding team accountable for store conditions and results.
• Coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Promote and enroll customers in the Loyalty Rewards Program.
• Drive sales and omni-channel service including BOPIS and Same Day Delivery.
• Train and develop team members through onboarding and ongoing skill-building.
• Support Asset Protection practices to reduce shrink.

Skills

Retail leadership

Job description

Michaels is seeking a Sales Manager in the Riverton area to lead a high-performing team and champion a customer-first selling culture. You will oversee front-end operations, coach staff, and ensure adherence to SOPs while driving sales, loyalty program adoption, and omni-channel service.

The role requires strong leadership, a focus on brand standards, and the ability to manage day-to-day operations with an emphasis on customer experience and operational excellence.