Retail Sales Manager — Customer Experience Leader

Michaels of Canada; Monet (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Healthcare benefits

Job summary

The Michaels Companies Inc. in Palm Beach Gardens, FL seeks a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach selling behaviors, manage day-to-day execution, and ensure compliance with SOPs while supporting omni-channel services like BOPIS and delivery. The role demands a customer-focused leader with 3+ years of retail leadership.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and train team to uphold SOPs and company programs.
• Ensure policy execution, store conditions, and results.
• Coach customer experience and selling behaviors to boost conversion.
• Provide MOD coverage and maintain floor leadership.
• Oversee POS/Self-Checkout for smooth transactions.
• Promote loyalty program and protect asset practices.
• Support BOPIS and Same Day Delivery operations.
• Train team through onboarding and skill-building.

Skills

Team Leadership

Customer Focus

Operations Oversight

Tools

POS System

Self-Checkout

Job description

The Michaels Companies Inc. in Palm Beach Gardens, FL seeks a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach selling behaviors, manage day-to-day execution, and ensure compliance with SOPs while supporting omni-channel services like BOPIS and delivery. The role demands a customer-focused leader with 3+ years of retail leadership.