Retail Sales Manager - Lead Customer Experience & Store Ops

Michaels; Vero Beach (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager for the Vero Beach store.

This role leads a high-performing selling culture across the store, coaching teams to deliver exceptional customer experiences, meet KPIs, and execute daily operations with strong branding and service standards. You will support the Store Manager, manage front-end operations, and drive omni-channel initiatives like BOPIS and same-day delivery while promoting loyalty programs and protection plans.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure legal compliance.
• Ensure execution of policies, standards, and store conditions.
• Model customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and floor leadership.

Skills

Retail leadership

Job description

The Michaels Companies, Inc. is seeking a Sales Manager for the Vero Beach store.

This role leads a high-performing selling culture across the store, coaching teams to deliver exceptional customer experiences, meet KPIs, and execute daily operations with strong branding and service standards. You will support the Store Manager, manage front-end operations, and drive omni-channel initiatives like BOPIS and same-day delivery while promoting loyalty programs and protection plans.