Retail Sales Leader: Customer Experience & Store Ops

Michaels Stores; Royal Pines (NC); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical

Dental

Vision

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels Stores in Asheville, NC seeks a Sales Manager to lead selling culture, coach staff, and drive key sales and service KPIs across front-end and operations. You will ensure brand standards, operational excellence, and customer-focused execution in a busy retail environment.

The role involves managing MOD coverage, POS systems, and in-store programs while promoting loyalty offerings and omni-channel fulfillment.

Qualifications

• 3+ years retail leadership experience.
• Strong coaching and customer experience focus.
• Ability to lead front-end and service operations.

Responsibilities

• Lead and champion selling culture to drive sales and customer experience.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Drive loyalty programs adoption and omni-channel service.
• Coach and develop team through structured onboarding and training.
• Maintain asset protection and store standards.

Skills

Retail leadership

Customer service coaching

Team coaching

POS system proficiency

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Asheville, NC seeks a Sales Manager to lead selling culture, coach staff, and drive key sales and service KPIs across front-end and operations. You will ensure brand standards, operational excellence, and customer-focused execution in a busy retail environment.

The role involves managing MOD coverage, POS systems, and in-store programs while promoting loyalty offerings and omni-channel fulfillment.