Retail Sales Manager - Lead Customer Experience & Growth

Michaels; Statesville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Job summary

Michaels in Statesville, NC seeks a Sales Manager to lead a high‑performing selling culture and deliver strong sales results. You will oversee front‑end and service operations, coach teammates, and ensure brand standards while achieving KPIs.

You will manage POS operations, drive customer satisfaction, and oversee in‑store programs such as events, loyalty enrollment, and omni‑channel fulfillment. The role requires energy, resilience, and hands‑on leadership.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store to achieve sales and service KPIs through coaching and daily execution.
• Oversee front-end and service operations, ensuring brand standards and SOP adherence.
• Provide MOD coverage and maintain floor leadership and operational continuity.
• Promote loyalty program and protect assets through loss prevention practices.
• Drive omni‑channel service with efficient BOPIS and Same Day Delivery.
• Coach and develop team through structured onboarding and ongoing training.

Skills

Retail leadership

Customer experience

Team coaching

Operations management

Tools

POS systems

Self-checkout

Job description

Michaels in Statesville, NC seeks a Sales Manager to lead a high‑performing selling culture and deliver strong sales results. You will oversee front‑end and service operations, coach teammates, and ensure brand standards while achieving KPIs.

You will manage POS operations, drive customer satisfaction, and oversee in‑store programs such as events, loyalty enrollment, and omni‑channel fulfillment. The role requires energy, resilience, and hands‑on leadership.