Retail Sales Manager: Customer Experience & KPI Leader

Michaels Stores; Charlotte (NC); On-site; CAD 90,000 - 132,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Tuition assistance

Commuter benefits

Medical, dental, and vision coverage

Job summary

The Michaels Companies is seeking a Sales Manager for a Charlotte, NC store to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience through coaching and execution of brand standards.

You will oversee front-end operations, POS, and omni-channel initiatives like BOPIS and loyalty enrollment, while building a strong team and ensuring safety and asset protection.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage adherence to SOPs and company programs to ensure legal compliance.
• Oversee store conditions, policy execution, and results.
• Coach customer experience and selling behaviors to drive conversions and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee front-end services, POS and Self-Checkout operations.

Skills

Retail leadership

Customer experience

Team coaching

POS operations

Operations management

Tools

POS systems

Job description

The Michaels Companies is seeking a Sales Manager for a Charlotte, NC store to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience through coaching and execution of brand standards.

You will oversee front-end operations, POS, and omni-channel initiatives like BOPIS and loyalty enrollment, while building a strong team and ensuring safety and asset protection.