Retail Sales Manager: Customer Experience Leader

Michaels Stores; Fayetteville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, vision coverage

Job summary

Michaels Stores in Fayetteville, NC is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across the store.

You will oversee front-end and service operations, coach staff to meet KPIs, manage POS and Self-Checkout, support omni-channel services like BOPIS and Same Day Delivery, and promote loyalty programs.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach team to meet KPIs and deliver an engaging customer experience.
• Oversee POS, Self-Checkout, and omni-channel services (BOPIS, Same Day Delivery).
• Promote Loyalty Rewards Program and protect company assets.

Skills

Retail leadership

Job description

Michaels Stores in Fayetteville, NC is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across the store.

You will oversee front-end and service operations, coach staff to meet KPIs, manage POS and Self-Checkout, support omni-channel services like BOPIS and Same Day Delivery, and promote loyalty programs.