Retail Sales Manager: Elevate Service & Revenue

Michaels; Latham (NY); On-site; USD 23,419,000 - 30,307,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Medical/dental/vision insurance

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Job summary

Michaels in Albany-Latham, NY, is seeking a Store Sales Manager to lead a high-performing team, drive store metrics, and deliver an engaging customer experience across front-end and service operations. The role emphasizes coaching, adherence to SOPs, and efficient day-to-day execution, with responsibilities spanning POS, loyalty programs, and omni-channel fulfillment.

Candidates should have 3+ years of retail leadership experience, a track record of selling excellence, and the ability to train

Qualifications

• 3+ years retail leadership experience.
• Experience coaching teams to improve customer experience.
• Familiarity with SOPs and brand standards.

Responsibilities

• Lead front-end operations and customer service to drive selling behavior.
• Coach and develop team across departments.
• Oversee POS and Self-Checkout usage.
• Enforce store policies and standards.
• Manage BOPIS and Same Day Delivery processes.
• Support Loyalty Rewards enrollment and MCC/Extend services.
• Provide MOD coverage and floor leadership.
• Drive omni-channel service and in-store programs.

Skills

Store leadership

Team coaching

Customer experience

POS operations

Tools

POS systems

Self-checkout

Job description

Michaels in Albany-Latham, NY, is seeking a Store Sales Manager to lead a high-performing team, drive store metrics, and deliver an engaging customer experience across front-end and service operations. The role emphasizes coaching, adherence to SOPs, and efficient day-to-day execution, with responsibilities spanning POS, loyalty programs, and omni-channel fulfillment.

Candidates should have 3+ years of retail leadership experience, a track record of selling excellence, and the ability to train