Store Sales Leader: Elevate Experience & Results

Michaels; Auburn (ME); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Michaels in Auburn, ME seeks a Sales Manager to lead a high-performing store team and champion a customer-first selling culture. The role focuses on front-end and service operations, daily coaching, and ensuring consistency with brand standards and SOPs.

You will drive KPI attainment, oversee POS and Self-Checkout usage, and coordinate in-store programs like Loyalty, protection plans, and omni-channel services to enhance sales and customer satisfaction.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to meet brand standards and KPIs.
• Coach staff to deliver best-in-class Customer Experience and ART of Selling behaviors.
• Provide MOD coverage and maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems and support transactions.
• Drive omni-channel service with BOPIS and Same Day Delivery processes.

Skills

Retail leadership

Customer experience coaching

Team development

Operational execution

POS & Self-Checkout systems

Tools

POS systems

Self-checkout

Job description

Michaels in Auburn, ME seeks a Sales Manager to lead a high-performing store team and champion a customer-first selling culture. The role focuses on front-end and service operations, daily coaching, and ensuring consistency with brand standards and SOPs.

You will drive KPI attainment, oversee POS and Self-Checkout usage, and coordinate in-store programs like Loyalty, protection plans, and omni-channel services to enhance sales and customer satisfaction.