Store Sales Manager: Elevate Customer Experience & Sales

Michaels Stores; Upper Moreland Township (Montgomery County); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical, dental, and vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

partner discount programs

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager for the LI-ROOSEVELT FIELD, NY store to lead a high-performing selling culture and deliver strong sales and exceptional customer experiences across front-end and service operations.

This role focuses on coaching, policy execution, and daily operational excellence to meet KPIs. Responsibilities include supervising SOP adherence, training teams, managing POS and omni-channel activities, and promoting loyalty programs while ensuring adherence

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Coach and develop team members through structured onboarding and ongoing skill-building across assigned departments.
• Drive sales and service KPI through coaching and execution.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure policy execution and accountability for store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS, Self-Checkout, and omni-channel fulfillment including BOPIS and Same Day Delivery.
• Train, coach, and develop team members across departments.
• Maintain Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer experience

Job description

The Michaels Companies, Inc. is seeking a Sales Manager for the LI-ROOSEVELT FIELD, NY store to lead a high-performing selling culture and deliver strong sales and exceptional customer experiences across front-end and service operations.

This role focuses on coaching, policy execution, and daily operational excellence to meet KPIs. Responsibilities include supervising SOP adherence, training teams, managing POS and omni-channel activities, and promoting loyalty programs while ensuring adherence