Store Sales Leader: Elevate Customer Experience

Michaels; City of Middletown (NY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with company match

Employee discounts

Healthcare benefits

Job summary

Michaels is seeking a Store Sales Manager in Middletown, NY to lead a high-performing team and deliver an engaging customer experience. You will drive sales by coaching staff, ensuring SOP compliance, and managing front-end operations while supporting loyalty programs and omni-channel services.

Responsibilities include MOD coverage, store-wide brand standards, and inventory/operational excellence in a fast-paced environment, including nights and weekends.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture across the store to drive sales and customer experience.
• Oversee front-end and service operations to ensure SOPs and brand standards are consistently executed.
• Coach and develop team members through onboarding and ongoing skills training.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Support omni-channel initiatives including POS, BOPIS, and Same Day Delivery.
• Promote loyalty programs and protection plan services to drive retention.

Skills

Retail leadership

Team coaching

Customer service

Job description

Michaels is seeking a Store Sales Manager in Middletown, NY to lead a high-performing team and deliver an engaging customer experience. You will drive sales by coaching staff, ensuring SOP compliance, and managing front-end operations while supporting loyalty programs and omni-channel services.

Responsibilities include MOD coverage, store-wide brand standards, and inventory/operational excellence in a fast-paced environment, including nights and weekends.