Store Sales Leader — Greece, NY

Michaels; Rochester (MN); On-site; USD 48,712,000 - 65,155,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Tuition assistance

Job summary

Michaels is seeking a Sales Manager to lead a high-performing store team, driving sales, service quality and operational excellence. You will oversee front-end, service, and in-store programs while coaching staff to meet brand standards and KPIs across POS, loyalty, and omni-channel initiatives.

Responsibilities include MOD coverage, customer experience coaching, and ensuring timely order fulfillment with BOPIS and Same Day Delivery. RN profile demands strong leadership and adaptability.

Qualifications

• 3+ years retail leadership experience.
• Proven leadership of front-end and service operations.
• Experience coaching staff to achieve KPIs.

Responsibilities

• Lead front-end and service operations while upholding brand standards.
• Coach and develop team through onboarding and ongoing training.
• Manage POS and Self-Checkout operations for smooth transactions.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Promote loyalty programs and protection plan adoption.

Skills

Retail leadership

Customer experience

Coaching

POS systems

Operations management

Team training

Asset protection

Loyalty programs

Omni-channel service

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager to lead a high-performing store team, driving sales, service quality and operational excellence. You will oversee front-end, service, and in-store programs while coaching staff to meet brand standards and KPIs across POS, loyalty, and omni-channel initiatives.

Responsibilities include MOD coverage, customer experience coaching, and ensuring timely order fulfillment with BOPIS and Same Day Delivery. RN profile demands strong leadership and adaptability.