Store Sales Leader: Customer Experience & Growth

Michaels Stores; Commack (NY); Vor Ort; USD 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Employee Assistance Program

Medical, dental and vision coverage

Employee discounts

Zusammenfassung

The Michaels Companies Inc. in Commack, NY is seeking a Sales Manager to lead a high-performing selling culture across the store, overseeing front-end and service operations to deliver strong sales and a standout customer experience.

You will coach teams, manage MOD coverage, and optimize POS and Self-Checkout processes while promoting loyalty programs and in-store events. This role requires 3+ years of retail leadership and a passion for customer service.

Qualifikationen

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Experience coaching and developing store teams.
• Familiarity with POS and Self-Checkout systems.

Aufgaben

• Lead and champion selling culture and brand standards.
• Provide MOD coverage and floor leadership.
• Coach team to improve customer experience and selling behaviors.
• Oversee store programs (Balloons, loyalty, MCC/Extend).
• Drive omni-channel initiatives (BOPIS, Same Day Delivery).
• Train TM onboarding and ongoing development.
• Support asset protection and shrink reduction.

Kenntnisse

Retail leadership

Customer experience coaching

Team training

POS systems

Omni-channel service

Tools

POS systems

Jobbeschreibung

The Michaels Companies Inc. in Commack, NY is seeking a Sales Manager to lead a high-performing selling culture across the store, overseeing front-end and service operations to deliver strong sales and a standout customer experience.

You will coach teams, manage MOD coverage, and optimize POS and Self-Checkout processes while promoting loyalty programs and in-store events. This role requires 3+ years of retail leadership and a passion for customer service.