Retail Sales Manager: Customer Experience Leader

michaels; Truro Township (OH); Presencial; USD 19 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discounts

Benefits package

Resumo da oferta

The Michaels Companies Inc. in Columbus, OH is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience.

Responsibilities include coaching the front-end team, ensuring SOPs, managing POS and Self-Checkout, and supporting events like birthday parties and loyalty programs to boost customer retention. Applicants should have 3+ years of retail leadership experience and be able to work nights, weekends, and early

Qualificações

• 3+ years retail leadership experience.
• Proven ability to coach teams to deliver strong customer experiences.
• Experience following SOPs and company programs.

Responsabilidades

• Lead store team to achieve sales and service KPIs.
• Model customer-centric selling behaviors and brand standards.
• Provide Manager-on-Duty coverage and maintain operational continuity.
• Oversee POS and Self-Checkout for smooth transactions.

Conhecimentos

Leadership

Customer service

Sales

Store operations

POS systems

Ferramentas

POS systems

Self-Checkout

Descrição da oferta de emprego

The Michaels Companies Inc. in Columbus, OH is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience.

Responsibilities include coaching the front-end team, ensuring SOPs, managing POS and Self-Checkout, and supporting events like birthday parties and loyalty programs to boost customer retention. Applicants should have 3+ years of retail leadership experience and be able to work nights, weekends, and early