Omni-Channel Retail Leader — Customer Experience

Michaels Stores; Columbus (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer match

Tuition assistance

Medical/dental/vision coverage

Employee discounts

Job summary

The Michaels Companies seeks a Sales Manager in Columbus, OH to lead a high-performing selling culture and deliver strong sales. You will guide front-end operations, coach staff on brand standards, and ensure KPI achievement with superior customer service.

Responsibilities include supervising SOPs, POS accuracy, omnichannel orders, and in-store events while developing team through onboarding and ongoing coaching.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure selling standards and KPI achievement.
• Coach team on customer experience and selling behaviours to drive conversion.
• Provide MOD coverage and maintain floor leadership and operational continuity.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Support BOPIS/Same Day Delivery and omni-channel service.
• Train and coach team members through onboarding and skill-building.

Skills

Customer experience

Leadership

Retail operations

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies seeks a Sales Manager in Columbus, OH to lead a high-performing selling culture and deliver strong sales. You will guide front-end operations, coach staff on brand standards, and ensure KPI achievement with superior customer service.

Responsibilities include supervising SOPs, POS accuracy, omnichannel orders, and in-store events while developing team through onboarding and ongoing coaching.