Store Sales Leader: Customer Experience & Growth

michaels; Toledo (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Job summary

The Michaels Companies, Inc. in Toledo, OH is seeking a Sales Manager to lead a high-performing retail team and deliver strong sales and a superior customer experience across front-end, service, and in-store programs.

This role drives KPI achievement through coaching, adherence to SOPs, and effective day-to-day execution, including POS operations, BOPIS, and loyalty program enrollment, while developing team members and ensuring asset protection.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and drive sales KPIs through coaching.
• Model customer experience and selling behaviors to improve conversion.
• Oversee POS and Self-Checkout operations.
• Promote Loyalty Rewards Program and Extend services.
• Ensure BOPIS and Same Day Delivery accuracy and omni-channel service.
• Train, coach and develop team members through structured onboarding.

Skills

Retail leadership

Job description

The Michaels Companies, Inc. in Toledo, OH is seeking a Sales Manager to lead a high-performing retail team and deliver strong sales and a superior customer experience across front-end, service, and in-store programs.

This role drives KPI achievement through coaching, adherence to SOPs, and effective day-to-day execution, including POS operations, BOPIS, and loyalty program enrollment, while developing team members and ensuring asset protection.