Retail Sales Manager — Customer Experience Leader

Warby Parker; Lincoln (NE); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision & dental

401(k)

Paid time off

Employee discount

Stock purchase plan

Parental leave

Job summary

Warby Parker is opening a new store and seeks a service-oriented Sales Manager to lead a team of Retail Advisors. You’ll engage customers, help ideate process improvements, and contribute to special projects, shaping our store operations and customer experience.

With 1+ year in retail management and strong interpersonal skills, you’ll drive performance, onboard new hires, and ensure a high-standard service culture.

Qualifications

• 1+ year in a management position within retail.
• Strong interpersonal and communication skills.
• Experience in sales or operations at a complex retailer.
• Entrepreneurial spirit and self-starter attitude.
• Able to lead a team and conduct performance reviews.

Responsibilities

• Communicate brand values to customers.
• Oversee store inventory procedures.
• Own POS troubleshooting.
• Develop processes to improve shopping experiences.
• Lead daily meetings and shift rounds.
• Direct a team of 8-10 and conduct performance reviews.

Skills

Retail management

Customer service

Team leadership

Communication skills

Adaptability

Job description

Warby Parker is opening a new store and seeks a service-oriented Sales Manager to lead a team of Retail Advisors. You’ll engage customers, help ideate process improvements, and contribute to special projects, shaping our store operations and customer experience.

With 1+ year in retail management and strong interpersonal skills, you’ll drive performance, onboard new hires, and ensure a high-standard service culture.