Retail Sales Manager: Lead a Customer-First Team

Warby Parker; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Free eyewear

Job summary

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors and drive exceptional glasses-shopping experiences. You will influence process improvements, lead a team of 8–10, and participate in performance reviews and onboarding.

You bring at least 1 year of retail management experience, strong interpersonal skills, and a collaborative, energetic approach to achieve top results. Join us in shaping a customer-centric store culture.

Qualifications

• Retail experience with 1+ year in a management role.
• Exceptional interpersonal skills.
• Managerial experience in sales or operations at a customer-focused retailer.
• Self-starter with an entrepreneurial spirit.
• Enthusiastic team player capable of leading a group of 8–10.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes to improve customer service and shopping experiences.
• Lead daily shifts with meetings and coordinate roundtables as needed.
• Direct a team of 8–10 team members and model exemplary service.
• Assist with biannual performance reviews and onboarding.

Skills

Retail management

Interpersonal skills

Sales/Operations leadership

Self-starter

Team leadership

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors and drive exceptional glasses-shopping experiences. You will influence process improvements, lead a team of 8–10, and participate in performance reviews and onboarding.

You bring at least 1 year of retail management experience, strong interpersonal skills, and a collaborative, energetic approach to achieve top results. Join us in shaping a customer-centric store culture.