Retail Sales Manager - Lead Exceptional Service

Warby Parker; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating the best glasses-shopping experiences. As a Sales Manager, you'll engage customers, contribute to process improvements, and participate in special projects along the way.

You'll lead 8–10 team members, conduct performance reviews, oversee daily scheduling, and help ensure an inclusive, high-energy store culture with training, opening/closing duties, and ongoing leadership.

Qualifications

• Steeped in Retail experience, with 1+ year in a management position.
• Equipped with exceptional interpersonal skills.
• Backed by managerial experience in sales or operations at a complex, customer-focused retailer.
• A self-starter with an entrepreneurial spirit.
• Eager to learn new skills.
• An upbeat and empathetic team player.
• Driven to do what it takes to be a top performer time and time again—and help your teammates reach their targets along the way.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed.
• Direct a team of 8–10 team members, consistently demonstrating what great service looks like.
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new hire on-boarding and ongoing training.
• Treat all of our customers with respect and cultivate an inclusive, service-minded work culture.

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating the best glasses-shopping experiences. As a Sales Manager, you'll engage customers, contribute to process improvements, and participate in special projects along the way.

You'll lead 8–10 team members, conduct performance reviews, oversee daily scheduling, and help ensure an inclusive, high-energy store culture with training, opening/closing duties, and ongoing leadership.