Retail Sales Manager: Lead a High-Impact Team

Warby Parker; St. Louis (MO); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) Retirement savings plan

Parental leave

Job summary

Warby Parker seeks a service-oriented Sales Manager to lead a team of Retail Advisors and shape the customer experience in-store. You will influence process improvements, participate in special projects, and drive the store to meet targets while upholding Warby Parker values.

You will manage daily schedules, supervise a team of 8–10, conduct performance reviews, and assist with onboarding and training. A strong focus on team development and guest service is essential.

Qualifications

• 1+ year in a management position within retail.
• Strong interpersonal and communication skills.
• Proven ability to lead a team to meet sales goals and deliver excellent customer service.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for the point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes to improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead shifts meetings and roundtables as needed.
• Direct a team of 8–10 team members and model excellent service.
• Assist with biannual performance reviews and onboarding.

Skills

Retail management

Customer service

Team leadership

Operations efficiency

Schedule management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

POS system

Job description

Warby Parker seeks a service-oriented Sales Manager to lead a team of Retail Advisors and shape the customer experience in-store. You will influence process improvements, participate in special projects, and drive the store to meet targets while upholding Warby Parker values.

You will manage daily schedules, supervise a team of 8–10, conduct performance reviews, and assist with onboarding and training. A strong focus on team development and guest service is essential.