Retail Sales Manager: Lead Team & Customer Experience

Warby Parker; Dallas (TX); In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, vision, and dental insurance

Life and AD&D Insurance

Paid holidays

Vacation days per year

401(k)

Parental leave

Short-term disability

Employee Stock Purchase Plan

EAP

Bereavement Support

Optical Education Reimbursement

Free eyewear

Descrizione del lavoro

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors and shape the customer shopping experience. You will engage customers, contribute to process improvements, and participate in special projects alongside our leaders.

You’ll mentor a team of 8–10, conduct performance reviews with Store leadership, and help with onboarding and training while upholding our values and a positive work culture.

Competenze

• Steeped in Retail experience, with 1+ year in a management position.
• Equipped with exceptional interpersonal skills
• Backed by managerial experience in sales or operations at a complex, customer-focused retailer
• A self-starter with an entrepreneurial spirit
• Eager to learn new skills
• An upbeat and empathetic team player
• Driven to do what it takes to be a top performer time and time again—and help your teammates reach their targets along the way
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Mansioni

• Communicate Warby Parker's values and brand philosophy to customers
• Own troubleshooting for our point-of-sale system
• Oversee the store's inventory management procedures
• Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences
• Manage and implement daily zoning schedules
• Open and close the store
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
• Direct a team of 8• 10 team members, consistently demonstrating what great service looks like
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader
• Assist with new hire on-boarding and ongoing training
• Treat all of our customers with respect and cultivate an inclusive, service-minded work culture

Conoscenze

Retail experience

Management experience

Interpersonal skills

Self-starter

Entrepreneurial spirit

Team player

Positive energy

Compliance awareness

Descrizione del lavoro

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors and shape the customer shopping experience. You will engage customers, contribute to process improvements, and participate in special projects alongside our leaders.

You’ll mentor a team of 8–10, conduct performance reviews with Store leadership, and help with onboarding and training while upholding our values and a positive work culture.