Retail Sales Manager - Experience & Growth Champion

Michaels; Asheville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health benefits

Medical, dental and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

The Michaels Companies, Inc. in Asheville, NC is looking for a Sales Manager to lead a high‑performing retail team, drive selling behaviors, and ensure superior customer experiences across front-end and service operations.

You will coach staff, manage day-to-day store execution, and coordinate with store leadership to meet sales and service KPIs while delivering a consistent brand standard.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Model and coach Customer Experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems and support transactions.
• Oversee in-store programs and events (Balloons, Loyalty, MCC/Extend services, Knit & Sew Shop).
• Drive omni-channel service such as BOPIS and Same Day Delivery and assist Custom Framing as needed.
• Train and develop team members through onboarding and ongoing skill-building.

Job description

The Michaels Companies, Inc. in Asheville, NC is looking for a Sales Manager to lead a high‑performing retail team, drive selling behaviors, and ensure superior customer experiences across front-end and service operations.

You will coach staff, manage day-to-day store execution, and coordinate with store leadership to meet sales and service KPIs while delivering a consistent brand standard.