Store Sales Leader & Customer Experience Champion

Michaels; Royal Pines (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels in Asheville, NC is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience. You will supervise front-end and service operations, coach the team on SOPs and brand standards, and ensure operational excellence across POS, BOPIS, and loyalty programs.

This role requires a minimum of 3 years in retail leadership, with the ability to guide a diverse team and manage store performance.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach and develop team members.

Responsibilities

• Lead and champion selling culture across the store and drive sales.
• Ensure SOPs and company policies are followed with accountability.
• Model and coach customer experience and selling behaviors to improve conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.

Skills

Retail leadership

Customer experience

Operations management

Team coaching

Tools

POS systems

Self-checkout kiosks

Job description

Michaels in Asheville, NC is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience. You will supervise front-end and service operations, coach the team on SOPs and brand standards, and ensure operational excellence across POS, BOPIS, and loyalty programs.

This role requires a minimum of 3 years in retail leadership, with the ability to guide a diverse team and manage store performance.