Retail Sales Lead: Elevate Customer Experience

Warby Parker; Harmonville (PA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401(k) retirement plan

Paid holidays

Paid sick leave

Free eyewear

Employee stock purchase plan

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our retail network in the U.S. and Canada. You’ll lead the floor, support front-of-house operations, and participate in process improvements and special projects.

You’ll bring 6+ months in a management role and strong interpersonal skills to deliver top-tier service. A collaborative, upbeat team player with entrepreneurial energy will thrive in this role.

Qualifications

• Minimum 6+ months in a management position.
• Excellent interpersonal and communication skills.
• Proven ability to lead by example and motivate a team.

Responsibilities

• Lead the selling on the floor and front-of-house operations.
• Open and close the store.
• Foster an inclusive culture and treat customers and colleagues with respect.
• Share Warby Parker’s story and brand philosophy with customers.
• Identify opportunities to improve processes and guest experiences.
• Collaborate with store team on events and special projects.

Skills

Retail experience

Leadership

Customer service

Communication skills

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our retail network in the U.S. and Canada. You’ll lead the floor, support front-of-house operations, and participate in process improvements and special projects.

You’ll bring 6+ months in a management role and strong interpersonal skills to deliver top-tier service. A collaborative, upbeat team player with entrepreneurial energy will thrive in this role.