Retail Sales Lead — Customer Experience Innovator

Warby Parker; Skokie (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

AD&D Insurance

Paid time off

401(k)

Parental leave

Short-term disability

Employee stock purchase plan

EAP

Bereavement support

Optical education reimbursement

Free eyewear

Job summary

Warby Parker seeks a self-motivated Sales Supervisor to help create exceptional customer experiences across our U.S. and Canada locations. You will lead floor selling, share Warby Parker’s story, and contribute to process improvements and special projects.

You’ll need strong retail experience with a recent supervisory role, superb communication, and the ability to energize a team. This role emphasizes ownership, inclusivity, and top-notch service in a fast-paced environment.

Qualifications

• Experience in a customer-focused retail environment.
• Supervisory or team-lead responsibilities in-store.
• Strong communication and interpersonal abilities.

Responsibilities

• Lead in-store selling and floor operations in a supervisory capacity.
• Represent Warby Parker values and provide excellent customer service.
• Share product knowledge and offer thoughtful, honest style guidance.
• Participate in process improvements and special projects as needed.
• Open and close the store, and manage on-floor and front-of-house tasks when a manager isn’t present.
• Foster an inclusive, respectful store culture and collaborate with teammates.

Skills

Retail experience

Management experience

Customer service

Interpersonal skills

Communication skills

Team leadership

Problem solving

Job description

Warby Parker seeks a self-motivated Sales Supervisor to help create exceptional customer experiences across our U.S. and Canada locations. You will lead floor selling, share Warby Parker’s story, and contribute to process improvements and special projects.

You’ll need strong retail experience with a recent supervisory role, superb communication, and the ability to energize a team. This role emphasizes ownership, inclusivity, and top-notch service in a fast-paced environment.