Retail Sales Lead: Elevate Customer Experience

Warby Parker; Shrewsbury (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) plan

Paid sick leave

Paid holidays

Vacation days

Stock purchase plan

Employee Assistance Program (EAP)

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create outstanding customer experiences across our U.S. locations. You’ll lead on-floor sales, front-of-house operations, and team huddles when a manager isn’t present while sharing Warby Parker’s story and brand philosophy.

You’ll bring 6+ months in a management role, strong interpersonal skills, and a proactive, entrepreneurial mindset to foster a positive, service-minded culture and drive results.

Qualifications

• Retail experience in a customer-focused environment.
• 6+ months in a management role.
• Strong interpersonal and communication skills.

Responsibilities

• Lead selling on the sales floor and front-of-house operations.
• Open and close the store and support a manager in their absence.
• Demonstrate product knowledge and provide thoughtful style advice.
• Contribute to process improvements and special projects.

Skills

Customer service

Leadership

Communication

Upselling

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create outstanding customer experiences across our U.S. locations. You’ll lead on-floor sales, front-of-house operations, and team huddles when a manager isn’t present while sharing Warby Parker’s story and brand philosophy.

You’ll bring 6+ months in a management role, strong interpersonal skills, and a proactive, entrepreneurial mindset to foster a positive, service-minded culture and drive results.