Retail Sales Lead & Brand Ambassador

Pop Mart

Cerritos (CA)

On-site

USD 21,000 - 30,000

Full time

5 days ago

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Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART is seeking a Retail Sales Lead in Cerritos, CA to guide daily store operations and deliver exceptional customer experiences. You will serve as Leader on Duty in the store manager's absence, coach associates, and help drive sales performance.

The role requires at least 1 year in retail with leadership experience, strong communication, and a passion for collectibles. Expect evening/weekend availability and opportunities to grow within POP MART's North America business.

Qualifications

1+ years retail experience; previous leadership, keyholder, or supervisory experience preferred.
Strong customer-service focus and ability to lead by example.
Excellent communication and interpersonal skills.
Ability to coach and motivate team members in a fast-paced retail environment.

Responsibilities

Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
Serve as Leader on Duty in manager's absence and ensure smooth daily operations.
Coach, motivate, and support sales associates to achieve goals.
Build relationships with customers by sharing POP MART stories and product updates.
Maintain energetic, inclusive store atmosphere and ensure operational excellence.