Retail Sales Lead — Pop Culture & Customer Experience

Pop Mart Americas Inc.; Cerritos (CA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k

Health insurance

Paid time off

Paid sick leave

Family leave

Descripción de la vacante

POP MART Americas Inc. in Cerritos, CA is seeking a Retail Sales Lead to supervise daily store operations and deliver exceptional customer experiences. You’ll serve as Leader on Duty, coaching associates, driving sales, and ensuring visual merchandising excellence.

The role emphasizes leadership, inventory control, and a customer-first approach. You will work with the store team to meet KPIs, promote exclusive collections, and maintain a welcoming, engaging environment for collectors and

Formación

• 1+ years of retail experience with leadership or supervisory responsibilities.
• Strong communication and interpersonal skills.
• Ability to interpret business metrics and drive sales performance.

Responsabilidades

• Lead by example as Leader on Duty and guide store team during shifts.
• Coach, motivate, and support Sales Associates to achieve goals.
• Oversee visual merchandising, inventory accuracy, and storefront presentation.
• Process transactions, returns, and assist with stockroom operations.

Conocimientos

Leadership

Customer service

Communication

Sales coaching

Educación

High School Diploma or equivalent

Herramientas

POS system

Descripción del empleo

POP MART Americas Inc. in Cerritos, CA is seeking a Retail Sales Lead to supervise daily store operations and deliver exceptional customer experiences. You’ll serve as Leader on Duty, coaching associates, driving sales, and ensuring visual merchandising excellence.

The role emphasizes leadership, inventory control, and a customer-first approach. You will work with the store team to meet KPIs, promote exclusive collections, and maintain a welcoming, engaging environment for collectors and