Retail Sales Lead: Inspire Teams & Premium Experience

Pop Mart; Torrance (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

POP MART, Torrance, CA, seeks a Retail Sales Lead to drive exceptional customer experiences on the sales floor and support daily store operations. You will lead by example, coach associates, and ensure our brand stories and exclusive collections are presented with energy and care.

The role requires strong communication, a passion for pop culture, and the ability to analyze basic store metrics to improve performance. Evening, weekend, and holiday shifts are common.

Qualifications

• 1+ years of retail experience; leadership or keyholder experience preferred.
• Strong communication, coaching, and interpersonal skills.
• Ability to interpret business metrics and use data to improve store performance.
• Comfortable working in a fast-paced retail environment and meeting sales goals.

Responsibilities

• Serve as Leader on Duty, guiding staff in the absence of the Store Manager.
• Coach and motivate Sales Associates to reach individual and store KPIs.
• Drive sales through product knowledge, customer service, and upselling opportunities.
• Perform POS transactions, returns, exchanges, and basic back‑of‑house tasks.

Skills

Leadership

Customer service

Communication

Coaching

Data-driven

POS proficiency

Organizational skills

Education

High School Diploma or equivalent

Tools

POS system

Job description

POP MART, Torrance, CA, seeks a Retail Sales Lead to drive exceptional customer experiences on the sales floor and support daily store operations. You will lead by example, coach associates, and ensure our brand stories and exclusive collections are presented with energy and care.

The role requires strong communication, a passion for pop culture, and the ability to analyze basic store metrics to improve performance. Evening, weekend, and holiday shifts are common.