Retail Operations & Documentation Specialist

CarMax; Burbank (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

CarMax in Burbank, CA seeks a Business Operations Associate to support store operations, handle sales, auctions, and appraisals with accuracy and integrity.

You will manage cash, audit critical paperwork, coordinate with teams, and help maintain smooth, compliant processes in a fast-paced environment. This role emphasizes customer service, attention to detail, and teamwork across departments.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customers and teams.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Greet customers and guide them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales.
• Manage auction and appraisal transactions with proper titles and funding docs.
• Handle cash management: receive payments, deposits, security.
• Train and mentor new associates and balance overflow traffic.
• Perform data entry, filing, and reconcile missing information.
• Follow EH&S requirements and keep a clean, orderly work area.

Skills

Data entry

Microsoft Office

Communication

Organizational skills

Multitasking

Confidentiality

Flexibility in schedule

Tools

Data entry systems

PC skills

Job description

CarMax in Burbank, CA seeks a Business Operations Associate to support store operations, handle sales, auctions, and appraisals with accuracy and integrity.

You will manage cash, audit critical paperwork, coordinate with teams, and help maintain smooth, compliant processes in a fast-paced environment. This role emphasizes customer service, attention to detail, and teamwork across departments.